DK Pro Return Policy – Hassle-Free Returns and Refunds
At DK Pro, trading under Deeweb Pty Ltd, customer satisfaction remains our top priority. If you’re not completely happy with your purchase, our Return Policy ensures a smooth and transparent process.
For any return-related concerns, feel free to reach out:
📞 +27 63 449 9467
📧 orders@dkpro.co.za
📍 Main Branch: 32 4th Ave, Highlands North, Johannesburg, South Africa
30-Day Return Policy – Everything You Need to Know
We allow returns within 30 days of purchase. After this period, we cannot process refunds or exchanges.
To qualify for a return, the item must meet the following conditions:
- Unused and in its original condition
- In the original packaging
- Accompanied by a receipt or proof of purchase
🚫 Items That Cannot Be Returned:
Some products are not eligible for returns, including:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Family games
- Stationery
🔹 Important: Do not send your purchase back to the manufacturer.
Partial Refunds – When Do They Apply?
In some situations, we may grant only a partial refund, such as when:
- A book shows visible signs of use
- A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record has been opened
- An item is damaged or missing parts (unless the fault is ours)
- A return is made after 30 days
Refund Process – Simple and Fast
Once we receive and inspect the returned item, we’ll send you an email update. This will confirm whether your refund has been approved or denied.
✔️ If approved, we will process your refund, and the amount will be credited to your original payment method within a few business days.
❌ If denied, we will provide a reason for the decision.
Late or Missing Refunds – What You Should Do
If you haven’t received your refund, follow these steps:
- Double-check your bank account.
- Contact your credit card provider—processing times can vary.
- Reach out to your bank—some institutions take extra time to post refunds.
- If you have done all of the above and still haven’t received your refund, email us at orders@dkpro.co.za.
Sale Items – What Does the DK Pro Return Policy Say?
🚨 Only regular-priced items qualify for refunds. Unfortunately, we cannot process refunds for sale items.
Exchanges – How the Return Policy Works
We only replace defective or damaged items. If you need an exchange, follow these steps:
- Contact us via orders@dkpro.co.za.
- We will provide details on how and where to return the product.
Returning a Gift? Here’s What Happens
🎁 If the item was marked as a gift and shipped directly to you:
- You will receive gift credit for the return.
🎁 If the item was not marked as a gift:
- The refund will go to the original purchaser.
How to Return an Item – Simple Steps in Our Return Policy
Before returning an item, contact us via email or phone so we can guide you to the correct return address.
🔸 Return Shipping Costs: You are responsible for shipping fees, which cannot be refunded. If we approve a refund, the return shipping cost will be deducted.
📦 For high-value items, we recommend:
✔️ Using a trackable shipping service
✔️ Purchasing shipping insurance
📢 Without tracking, we cannot guarantee receipt of returned items.
Need Help? Contact Us!
For any questions about our Return Policy, feel free to reach out:
📧 orders@dkpro.co.za
📞 +27 63 449 9467
At DK Pro, we strive to offer a hassle-free shopping experience. Thank you for choosing us! 😊